Welcome to the Order Troubleshooting Guide! We understand that sometimes issues may arise when placing an order, and we are here to help you resolve them. Below, you will find a step-by-step guide to troubleshoot common order-related problems.

Step 1: Verify Legal Age Requirement

Before placing an order, please ensure that you meet the legal age requirement. You must be 18 years of age or older to purchase items from our website. Additionally, the person receiving the product must also be 18 years old or older. We may request proof of age, and an adult signature may be required upon delivery.

Step 2: Check Shipping Restrictions

Make sure that the products you wish to order comply with any shipping restrictions in your area. We ship all products in accordance with applicable federal and state laws.

Step 3: Review Shipping and Delivery Information

During the checkout process, carefully review the shipping fees, taxes, and any additional charges that may apply to your order. We calculate these fees at the time of check-out. Please note that an adult signature may be required upon delivery, and proof of age will be verified by the delivery carrier.

Step 4: Understand Title Transfer and Liability

Once payment is made, the title of the products is transferred to you. Please be aware that we are not responsible for any damage to items caused during shipping, including weather-related damage. If a product is received damaged, please contact us within three calendar days of delivery, and we will consider your request for a replacement.

Step 5: Familiarize Yourself with Order Policies

Before placing an order, it is essential to understand our order policies. The cost of each product, applicable taxes, and any discounts or special charges will be specified on our website. All orders are subject to acceptance and confirmation by us. Please review our cancellation, return, and exchange policies for further information.

Step 6: Contact Customer Support

If you have followed the troubleshooting steps above and are still experiencing issues with your order, please reach out to our customer support team. They will be happy to assist you and provide further guidance to resolve any problems.

We hope that this Order Troubleshooting Guide has been helpful to you. If you have any additional questions or concerns, please do not hesitate to contact us. We value your satisfaction and are committed to providing you with a seamless ordering experience.